Shipping and Returns
Any purchase over $99.00 is eligible for free ground shipping.
Purchases over $1,000 are eligible for complimentary express shipping with insurance and signature confirmation.
Z. Tai Group is not liable for lost, damaged or tampered shipments when tracking dictates it has been delivered.
Z. Tai Group is not responsible for any delayed deliveries of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather, technical issues or circumstances within the shipping company
We are only able to ship to addresses outside the United States on a case-by-case basis. If you would like to have an order shipped to an international destination, please email or call our web concierge for eligibility and further assistance: (717) 490-6673 or firstname.lastname@example.org
Our sales team may call you to confirm your order and payment information only from the store phone (717) 490-6673. If your shipping address is different from your billing address, we will need additional information from you.
Z. Tai group respects and values every customer. We want you to be completely happy with your purchase and are happy to offer our customers a return option. The following conditions apply:
- Return requests are honored 7 days from the date of purchase.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags.
- Any custom or special ordered items are non-returnable.
- Pre-ordered items are non-returnable after the item has been shipped, contact us for the pre-order status before requesting a refund.
- Final Sale items are non-returnable for credit or refund.
- Z. Tai Group reserves the right to refuse any return or exchange if the items appear to be damaged or show signs of wear. Refunds may incur a transaction fee depending on payment method.
Any products exchange must be requested within 14 days of purchase by contacting email@example.com.
The right to exchange a product or return for store credit is void if the item has been improperly used or shows evidence of tampering, it has been sized or contains any scratches, damages, marks, nicks, or moisture.
Preorder Cancellation Policy
If you are approved for a preorder cancellation, then your refund will be processed minus any transaction fees. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, reflecting the total value minus any transaction fees. If not approved for same payment refund, then store credit of equal value of the item will be issued.
The return/exchange period begins on the date the item arrives at your destination. To begin a return or exchange by email us at firstname.lastname@example.org to request your RA# and return shipping instructions.
Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Z. Tai Group holds no liability for items that are returned and are lost in the mail.
All items shipped and received by Z. Tai Group are thoroughly inspected under camera. Items must be returned in original condition together with all related documentation. Upon verification your return will be processed and a refund issued within 10 business days. If you have any questions about our returns policy please feel free to contact us at (717) 490-6673.