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Frequently Asked Questions

Welcome to our FAQ menu, your one-stop resource for answers to all your questions about our products and services. Whether you're a new customer seeking information or a returning one looking for clarity, we've got you covered. In this section, we've compiled a comprehensive list of frequently asked questions to provide you with quick and helpful solutions. From product specifications and pricing details to troubleshooting tips and account management, you'll find the information you need to navigate our offerings with ease. If you can't find what you're looking for here, don't hesitate to reach out to our dedicated support team, who are always ready to assist you. Let's dive in and find the answers you seek!

Domestic Shipping:

1. Is there a shipping cost for domestic orders?

Any purchase over $99.00 qualifies for free ground shipping within the United States.

2. Are there faster shipping options available?

Yes, purchases over $1,000 are eligible for complimentary express shipping, which includes insurance and signature confirmation.

3. What happens if my shipment is lost or damaged?

Z. Tai Group is not liable for lost, damaged, or tampered shipments once tracking indicates delivery. Please contact the shipping company for assistance in such cases.

4. What if I can't be present to sign for my package upon delivery?

Z. Tai Group is not responsible for delayed deliveries due to a customer's unavailability for signature upon arrival. Additionally, unforeseen weather, technical issues, or circumstances within the shipping company may cause delays.
International Shipping:

5. Do you offer international shipping?

We handle international shipping on a case-by-case basis. To inquire about shipping to an international destination, please contact our web concierge at (717) 490-6673 or via email at for eligibility and further assistance.
Fraud Protection:

6. Why might your sales team contact me?

Our sales team may call you to confirm your order and payment information. This is a security measure to protect against potential fraud.

7. What should I do if my shipping address is different from my billing address?

If your shipping address differs from your billing address, our team will need additional information from you to verify the order's authenticity and ensure a secure transaction.
We hope this FAQ has provided clarity regarding our shipping policies and fraud protection measures. If you have any further questions or concerns, please don't hesitate to reach out to us at (717) 490-6673 or Your satisfaction and security are our top priorities.



At Z. Tai Group, we value your satisfaction and want to ensure a smooth shopping experience. Here are some frequently asked questions regarding our return, exchange, and preorder cancellation policies:

Return Policy:

1. When Can I Request a Return?

  • You can request a return within 14 days from the date of purchase. There is a 10% restocking fee that covers transaction and credit card fees. 

2. What Condition Should the Returned Merchandise Be In?

  • The returned merchandise should be in the same condition as when you received it, which means it should be unworn, undamaged, saleable, and include the original tags.

3. Can I Return Custom or Special Ordered Items?

  • Unfortunately, custom or special ordered items are non-returnable.

4. What About Pre-Ordered Items?

  • Pre-ordered items become non-returnable after they have been shipped. Please contact us for the pre-order status before requesting a refund.

5. Are Final Sale Items Eligible for Return?

  • Final Sale items are non-returnable for credit or refund.

6. What If the Returned Items Show Signs of Wear or Damage?

  • Z. Tai Group reserves the right to refuse any return or exchange if the items appear to be damaged or show signs of wear. Refunds may incur a transaction fee depending on the payment method used.

Exchange Policy:

7. How Do I Request an Exchange?

8. Are There Conditions for Exchanging Products?

  • Yes, the right to exchange a product or return for store credit is void if the item has been improperly used or shows evidence of tampering, sizing, scratches, damages, marks, nicks, or moisture.

Preorder Cancellation Policy:

9. What Happens If I Cancel a Preorder?

  • If your preorder cancellation is approved, your refund will be processed, minus any transaction fees. A credit will be applied to your original payment method or issued as store credit, reflecting the total value minus any transaction fees.

Return Process:

10. When Does the Return/Exchange Period Begin? - The return/exchange period begins on the date the item arrives at your destination.

11. How Do I Initiate a Return or Exchange? - To begin a return or exchange, email us at to request your RA# (Return Authorization) and receive return shipping instructions.

12. Who Covers the Cost of Return Shipping? - Customers are responsible for paying their own return shipping costs, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

13. What Happens If My Returned Item Is Lost in the Mail? - Z. Tai Group holds no liability for items that are returned and are lost in the mail.

14. How Are Returned Items Processed? - All items shipped and received by Z. Tai Group are thoroughly inspected under camera. Items must be returned in their original condition, along with all related documentation. Upon verification, your return will be processed, and a refund will be issued within 10 business days.

If you have any further questions about our return policy or need assistance, please feel free to contact us at (717) 490-6673. Your satisfaction is our priority at Z. Tai Group.